Technical Forum

Consultants and council illustration

Got a question? Our technical forum let's you search through the questions other users have asked, or submit a new question for our team.

Don't forget to check out our Resource Base to access our full library of resources.

Submit a question

User support query log

All queries have been anonymised

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Showing
out of
results
January 2025
Reports
USER:

Is it possible to generate quarterly or annual reports, or does the platform only provide monthly data?

NEIGHBOURLYTICS:

If a user requires quarterly reporting, we recommend using a sample month for each quarter as the data result - ie Jan, Apr, Jul, Oct. This will then provide an insight into lifestyle changes in each season, without 'flattening' the results across 3 months (which would happen if Jan - Mar results were aggregated). Longer term tracking is able to be done using the Activity Over Time tool which will show the monthly change for a location across the last 13 months.

January 2025
Attractions
USER:

I just have a question regarding the Most Important Destinations Listing (combined report) as its showing a couple of shopping centre retailers high up in the 'top' rankings when they are considered as poor performers within the shopping centre both from a performance perspective combined with limited trading hours in some cases?

Just wondering how this occurs (as it is hard to show the team these results without them questioning for obvious reasons)?

NEIGHBOURLYTICS:

The "important amenities" is created by looking at all the digital activity a place receives - likes, mentions, ratings and reviews - across a 12 month period, with the most recent months weighted more heavily. So businesses and organisations that get a strong score here, have a highly engaged audience, that talk about them often - which can happen whether they are open or not. It's not uncommon to find that real estate agents, or doctors practices do well in these scores as they can often be connected across the community - sponsoring kids sport or other events - which can lift their scores. And similarly, it's not always the cafe with the 'best coffee' that does the strongest, but rather then one with the most loyal local customers.

It's also important to note that places are scored based on their place type - so libraries are only compared to libraries, and accommodation to accommodation. So, if the businesses in question fall into a niche business type, it may be the case that they are strong performers within the context of their category.

December 2024
Activity levels
USER:

Can the data establish potential customer leakage to competing locations, like another shopping centre or main street?

NEIGHBOURLYTICS:

Yes, there are two ways to do this:

1. The 'Residents out' tool within our movement data will show you which other suburbs local residents habitually visit. This will include trips for recreation, daily needs, as well as employment

2. The activity hotspots tool will show you which locations across a neighbourhood are busy, relative to one another. To do this, just make sure both locations of interest are captured within the same report (this can be done with a custom neighbourhood). It's important to note that the source data is unable to provide specific 'leakage' stats such as 100 people went to location X, but is very suitable for a relative busy-ness comparison.

December 2024
Custom locations
USER:

Can I input a specific address be used as a center point for analysis?

NEIGHBOURLYTICS:

Yes, paid users can input an address as a centre point and this will then be used for your custom neighbourhood location.

In addition to this, the platform includes 9,300 'public locations', which are predefined and available to all users - paid and free. These locations are selected based on the busiest part of each suburb, so are typically a fair representation of the suburb lifestyle.

December 2024
Custom locations
USER:

Can the data analysis catchment area size be adjusted based on our definition? Maybe I'd like to increase it to 20km for regional areas, and only 1km for prime CBD locations.

NEIGHBOURLYTICS:

Yes, custom neighbourhoods allow you to define the neighbourhood in whatever shape and size you are seeking. It's important to note that there may be data quality issues if your shape is too small or narrow, and very large areas may yield unhelpfully aggregated results. We have more guidance on selecting the best location in our Help Centre, and our team are able able to assist if needed.

Need lifestyle data now?